FAQ

About all the products

Q1.Is there an expiration date?
Please check the expiration date printed on the product.

※Our products (excluding HANDMADE SOAP) use naturally occurring preservatives, so the expiration date is set at a maximum of two years from the date of manufacture when the package is unopened.(The expiration dates for BODY CARE CREAM and ALL IN ONE GEL CREAM will be changed from 1 year to 2 years from June 2020 and July 2020, respectively.)

Q2.Where are your products sold?
Our products can be purchased here at the Milpoche Organics Official Online Shop and Milpoche Organics Rakuten Store. If more locations become available in the future, we will update you on our website.
Q3.What kind of organic materials are used in your products?
Please see here for a description of all ingredients used in our products, including organic ingredients.
Q4.Can your products be used on sensitive skin?
Although our products do not contain ingredients that may cause skin problems, some people's skin may react to natural ingredients. We recommend patch testing before using our products for the first time.
Q5.Can I use your products during pregnancy or on a newborn baby?
Our products have been developed based on the concept of "peace of mind for mom and baby." They can be used safely for children and adults alike. If you have allergies or sensitive skin, be sure to conduct a patch test before use by applying the product on an inconspicuous area, such as the inside of your upper arm.
Q6.Is it safe to use products for mothers and maternity products on babies?
Our products have been developed based on the concept of "peace of mind for mom and baby." Our cream for mothers can be used for moisturizing the skin of babies without any problem. Conversely, there is no problem at all for adults to use baby products.
Q7.Can I use products when I have skin problems?
This product is not a medical product, so please avoid use if you have skin problems. If you must use a product, please consult your physician.
Q8.My child consumed some of the product.
Our products are made from safe ingredients, so there is no particular danger if a small amount is consumed. If you are concerned, wipe the inside of your child's mouth with wet gauze (to dilute what was consumed), give water or milk to drink, and wait and see for a while. If you notice any abnormality or if large amounts of the product have been accidentally swallowed, bring the product and a list of all the ingredients labeled to a physician to seek medical attention. Please keep out of reach of children when storing.

About the Body Care Cream

Q1.Can I use this product on my face?
This product is safe to use on your face. Thoroughly moisturize your face and body with the cream as part of your daily skincare routine.
Q2.Can I use this product on babies?
The cream can be used without any problem. After mom has used it as a maternity body cream, this cream can be used as a baby cream. If you are allergic or have sensitive skin, be sure to conduct a patch test before use by applying it to an area such the inside of your upper arm.

About the Body Soap・Handmade Soap

Q1.Can I use this product on my face?
This product is safe to use on your face. Add our soap products for your face and body as part of your daily skincare routine.
Q2.What do I do if it gets in eyes?
Our body soaps and handmade soaps are made from soap without using synthetic surfactants, so they may sting if they get into your eyes. If the product gets into your eyes, please rinse them thoroughly. If you experience redness or other symptoms, make sure to seek medical attention.
Q3.Are the products not formulated to be slightly acidic?
Our body soap and handmade soap are not slightly acidic because they are made from soap without using synthetic surfactants. Soap is generally an alkaline substance. Even if your skin becomes alkaline due to soap, it has the ability to return to slightly acidic immediately. Therefore, we do not think it is necessary to use synthetic substances just to make it slightly acidic.